By Vincent P. Magnini,Carol J. Simon

This booklet provides recommendations that replicate the gigantic and sundry event of the authors. they've got produced an array of powerful visitor pride innovations from which even the main veteran hoteliers can examine and gain. With this useful, easy-to-use ebook, there's no have to sift via pages of narratives that allows you to establish actionable strategies and techniques that may be utilized on the property-level. The publication provides one detailed and actionable buyer pride approach on every one page—a beneficial function for busy managers.

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A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction by Vincent P. Magnini,Carol J. Simon


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